Refund policy

Last updated: 12 September 2026

30-day returns

You have 30 days from the day your LYNX Guardian 360 is delivered to change your mind. The clock stops the day you email us — not the day the parcel goes back. Once you have told us, there is no rush.

Returns are free

There is no restocking fee. Send the camera back with tracking, keep the postage receipt and send us a photo of it, and we will refund the return postage together with your refund. You are not out of pocket for sending it back.

How to start a return

Email support@auradrivetech.com with your order number and a short video of the camera and everything that came with it, laid out. Thirty seconds on a phone is plenty. A person replies within one business day.

That video is the record we work from. It lets us check the return over before the parcel travels, so your refund is not waiting on a box being opened at the other end — and if anything is missing or damaged, we tell you what that means for your refund while everything is still in front of you.

Please wait for our address email

We come back with confirmation and the return address. That can take a few days, because every return is registered with our warehouse first.

Please do not send anything before that email arrives. A parcel that reaches the warehouse without being registered cannot be matched to your order, and it is disposed of after seven days rather than returned to you. Neither of us would be able to recover it.

What condition can it come back in

You can install the camera and use it. We would rather you tested it properly than sent it back unopened.

It needs to come back complete and in working order, in the original box, with all three cameras, the hardwire kit, the GPS antenna, the memory card, all cables and adhesive mounts, and the trim tool.

When a refund can be reduced

A refund may be reduced if accessories or packaging are missing, if the unit has been physically damaged, or if there is water damage, damage from an installation that went wrong, or an altered or removed serial number.

We always tell you the amount and the reason from your video, before you ship — never afterwards.

Your refund

Refunds go to the original payment method within two business days of the return arriving at our warehouse. Your bank may take a few days more to show it.

Shipping was free on your order, so the full purchase price is refunded, along with your return postage.

If it arrives faulty

This is different, and we treat it differently. Tell us within 7 days of delivery and send a short video showing the fault. A still photo rarely shows what is actually wrong with a camera, and a few seconds of video usually tells us straight away whether it is a setting or a hardware failure.

We replace the unit at our cost. Send it back with tracking, keep the postage receipt, and send us a photo of it, and we will refund the postage alongside the replacement.

After the first 7 days, hardware failure is covered by the warranty below.

18-Month Platinum Guardian Protection — a Limited Warranty

Hardware failure in normal use is covered for 18 months from the day you receive the camera. A failed unit is replaced with a new one. This is a replacement route, not a refund route, and the 30-day return window above is separate.

To claim, email us with your order number and a short video showing the fault. We will tell you whether the unit needs to come back before a replacement ships.

The warranty does not cover accidental damage, water damage, damage from an installation that went wrong, unauthorised repair, or a memory card that has reached the end of its life. Memory cards are consumable — they wear out with rewriting, which is why the one in the box is a high-endurance card.

Cancelling before dispatch

If your order has not yet shipped, you can cancel it in full at no cost. Email us as soon as possible — once a parcel is with the carrier, it comes back under the terms above.

Questions

AuraDrive Tech L.L.C-FZ Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. support@auradrivetech.com