Shipping policy

SHIPPING POLICY

Where we ship

We ship to all 50 US states. We do not ship outside the United States.

Cost and carrier

Shipping is free on every order. Orders are fulfilled from a US warehouse, so there are no customs charges or import duties for you to pay.

Processing and delivery

Orders leave our US warehouse within 2 business days. Most orders are delivered within 3 to 5 business days of being placed. Alaska, Hawaii and US territories take longer. Orders placed on weekends or US public holidays are processed the next business day.

Dispatch times are a commitment we hold ourselves to. Delivery times are estimates — we are not responsible for delays caused by the carrier, by weather, or by other events outside our control.

Tracking

You will receive a tracking number by email when your order leaves our warehouse. If you have not received it within 24 hours of your shipping confirmation, contact support@auradrivetech.com.

If your order is delayed

If we cannot dispatch your order within 2 business days, we will email you with a revised date, and you may cancel for a full refund at that point without giving a reason. If we cannot reach you to obtain your agreement to the delay, we will cancel and refund the order automatically.

Correct address is your responsibility

Please check your shipping address carefully before completing checkout. We can only change an address before the order has been processed. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment, and the cost of reshipment is payable by you.

Lost parcels

If tracking does not show delivery, contact us within 14 days of the expected delivery date. We will open a claim with the carrier and, once the carrier confirms the loss, we will replace or refund your order.

Parcels marked delivered

If tracking shows the parcel as delivered and you have not received it, contact us within 14 days. We will open a carrier investigation and work with you on the outcome. Please also check with others at the address and with your local carrier depot before contacting us — that resolves most cases.

Risk of loss

Title and risk of loss pass to you when the carrier confirms delivery.

Questions

AuraDrive Tech L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
support@auradrivetech.com

Last updated: 16 September 2026